Question 1

What is OnlineOtoCekici?

Accepted Answer

OnlineOtoCekici is a digital platform providing 24/7 tow truck and roadside assistance services across Turkey. It connects customers with verified towing companies.

Question 2

Which cities do you serve?

Accepted Answer

We serve all 81 provinces. We cover all of Turkey, including intercity transport.

Question 3

How long does the tow truck take to arrive?

Accepted Answer

Depending on your location, the nearest tow truck is dispatched within an average of 15-30 minutes.

Question 4

Which payment methods do you accept?

Accepted Answer

We accept credit cards, debit cards and cash. Online payments are processed through a secure 3D Secure infrastructure.

Question 5

Is the price known in advance?

Accepted Answer

Yes. An estimated price is provided when creating your request. No charge is taken without your approval.

Question 6

Is an invoice issued?

Accepted Answer

Yes. After each service, an e-invoice is sent to your email address.

Question 7

Can I cancel my request?

Accepted Answer

Cancellation is free before the tow truck sets off. Our cancellation policy applies once it has set off.

Question 8

What is your refund policy?

Accepted Answer

A full refund is issued if cancelled before the service is completed. Please see our Cancellation & Refund Policy page for details.

Question 9

Are the towing companies reliable?

Accepted Answer

All companies pass license, document and vehicle inspections. Quality is continuously monitored through customer ratings.

Question 10

Is my personal data safe?

Accepted Answer

Your data is safe with our KVKK-compliant infrastructure. Please see our KVKK Disclosure Statement page for details.

Frequently Asked Questions

General

Payment

Cancellation & Refund

Security

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