Cancellation & Refund Policy

The OnlineOtoCekici cancellation and refund policy aims to provide a fair and transparent process. For cancellations made before the tow truck has set off: A full refund is issued and no deduction is applied. For cancellations made after the tow truck has set off: Proportional charging is applied based on the distance the tow truck has covered, and the remaining amount is refunded. After the service is completed: Refund requests are taken into evaluation; if a deficiency in service quality is identified, a partial or full refund may be issued. Package cancellations: An unconditional full refund within the first 14 days, and thereafter a proportional refund for unused entitlements. Refund requests are processed within 3-5 business days. For detailed information and refund applications, you can contact [email protected] or our support line at 0 850 012 34 56.

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